Hello Everyone!
We at Tectoro are looking for an experienced Business Analyst cum Project Manager to join our team in Hyderabad (Hybrid).
📍 Location: Hyderabad (Hybrid)
🕒 Shift: Singapore Time Zone (Candidates should be comfortable working in Singapore business hours)
Exp: 5- 8 Years
Notice Period: Immediate to 15 Days
Key Responsibilities
Ensure an end-to-end client experience by delivering responsive, professional, and high-quality support throughout the project lifecycle.
Lead and mentor junior support analysts and provide hands-on support for day-to-day operational activities.
Manage project planning, execution, tracking, and delivery while ensuring projects are completed within scope, timeline, and budget.
Act as the primary point of contact between clients, business stakeholders, and technical teams to ensure clear communication and successful project outcomes.
Gather, analyze, document, and validate business requirements, functional specifications, user stories, and acceptance criteria.
Conduct requirement workshops, stakeholder meetings, and business process analysis to identify improvement opportunities.
Coordinate with Product, Engineering, QA, and Delivery teams to prioritize enhancements, bug fixes, and production issues.
Perform and oversee daily system health checks, continuous monitoring, incident management, and regional handovers.
Utilize monitoring tools to proactively identify, troubleshoot, and resolve application and infrastructure issues.
Participate in User Acceptance Testing (UAT), support test planning, and coordinate production releases with delivery and engineering teams.
Track project milestones, risks, dependencies, issues, and change requests while ensuring timely communication and mitigation plans.
Maintain project documentation, Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), Standard Operating Procedures (SOPs), and knowledge base articles.
Prepare project status reports, dashboards, Management Information (MI) reports, and service-level reports for internal stakeholders and clients.
Ensure adherence to SLAs, project governance, operational processes, quality standards, and compliance requirements.
Identify opportunities to automate manual and repetitive operational tasks to improve efficiency and reduce operational overhead.
Facilitate sprint planning, backlog grooming, daily stand-ups, retrospectives, and release planning in Agile/Scrum environments.
Coordinate cross-functional teams to ensure successful delivery of new features, enhancements, and production support activities.
Monitor project performance using KPIs and metrics, ensuring continuous service improvement and customer satisfaction.
Act as the escalation point for critical production issues, coordinating with stakeholders to drive timely resolution.
Build and maintain strong client relationships by understanding business needs and recommending technology-driven solutions that enhance operational efficiency.
